At Make Trip, we’re committed to offering flexible and fair solutions for travelers while also respecting the commitments made to our partners. Please review our detailed refund and cancellation terms before booking.
Cancellation requests must be submitted in writing via email to [support@maketrip.com] or through your account dashboard.
Refund Timeline:
| Time Before Departure | Refund Eligibility |
|---|---|
| 31+ days | 100% refund (minus service fees) |
| 15–30 days | 75% refund (minus service fees) |
| 7–14 days | 50% refund (minus service fees) |
| Less than 7 days | No refund |
Note: Service fees and certain non-refundable components (see section 5) are not included in the refund.
If Make Trip cancels a tour due to weather conditions, political unrest, low bookings, or other unavoidable reasons, we will offer:
A full refund, OR
A credit voucher for future use, valid for 12 months, OR
An option to reschedule at no extra cost (subject to availability)
If your booking includes multiple components (e.g., flights, hotels, excursions), cancellation may be subject to partial refunds depending on:
Supplier policies
Cancellation timing
Non-refundable items (e.g., attraction tickets, permits)
We will outline all cancellation terms clearly at the time of booking for custom packages.
The following items are typically non-refundable:
Visa and passport services
Attraction tickets with fixed dates (e.g., amusement parks, concerts)
Travel insurance
Special event packages
Promotional discounts or offers
Change of date/traveler name: Allowed up to 7 days before departure, subject to availability and supplier fees.
Destination changes: Considered case-by-case; price differences may apply.
Administrative fees may apply to modifications.
Refunds are processed within 10–14 business days after approval.
Refunds will be returned via the original method of payment.
Processing time may vary depending on your bank or payment provider.
If you fail to appear for your trip or activity without prior notice, it will be treated as a no-show, and no refund will be granted.
Late arrivals may result in missed activities without compensation.
Some services booked through Make Trip (e.g., airline tickets, hotel stays, tours operated by third parties) are subject to the cancellation and refund policies of those providers. We will notify you of these terms before you confirm your booking.
We strongly recommend purchasing travel insurance to protect yourself against unexpected events such as trip cancellations, delays, or medical emergencies.
If you have any questions or need help with a cancellation, please contact our support team at support@maketrip.com
